500+ active cards · 162 of 172 bot users authorised · manager workload −80%

“One mistake and you lose all the bonuses, statuses and customer history. Now the customer scans a QR code, opens the Telegram bot, enters the card number and date of birth and gets all their personal information without waiting for a manager.”Leeloo.ai agency team, video case

THE BUSINESS

Dariya Travel Agency sells tour packages and wanted to keep repeat customers through a loyalty programme: bonuses, statuses, repeat purchases. The company's people are not named in the case; the story is told by the Leeloo.ai agency team.

BEFORE LEELOO

Bonus data lived in Google Sheets. A customer didn't know their balance, messaged a manager and waited. Managers could damage the data by accident, any spreadsheet error broke the bot integration, and there was no change history. Access to the sheet meant access to the whole customer base.

WHAT WAS BUILT

We built a Leeloo-based solution: a full customer database and an admin panel where managers control all the information, plus a Telegram bot for customers. The customer path is now: scan a QR code, land in the bot, enter the card number and date of birth, see status and bonuses. The goal was not to hand out bonuses but to build a mechanic customers come back for.

THE RESULTS

The system holds more than 500 active customer cards. 172 people entered the Telegram bot and 162 of them authorised. Manager workload, per agency data, dropped by about 80%: balance questions no longer reach them. Customers began interacting with the loyalty programme more often and coming back to buy.

• 500+ active customer cards in the loyalty system
• 162 of 172 bot users completed authorisation
• −80% manager workload (agency estimate)
• Balance and status visible to the customer in seconds, no back-and-forth with a manager

WATCH THE FULL STORY

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QUESTIONS

What did the Leeloo.ai agency build for Dariya Travel Agency?

A customer database with an admin panel for managers and a Telegram bot where a customer, via QR code, card number and date of birth, sees their status and bonuses without contacting a manager.

What results did the Dariya Travel Agency loyalty programme on Leeloo.ai bring?

More than 500 active customer cards, 162 of 172 bot users authorised, and manager workload down by about 80% per agency data.